W.E.B. DuBois Public Charter School and Agape district shall use the following procedures to investigate and resolve complaints from parents, students, and/or staff.

Note: 347 (Ch. 526, Statutes of 2007) amended Education Code 35186 to authorize the use of this complaint procedure for deficiencies related to the provision of intensive instruction and services to students who have not passed one or both parts of the high school exit examination after the completion of grade 12.

High school exit exam intensive instruction and services: (Education Code 35186)
A student, including an English learner, who has not passed the exit exam by the end of grade 12 was not provided the opportunity to receive intensive instruction and services pursuant to Education Code 37254(d)(4) and (5) after completion of grade 12 for two consecutive academic years or until the student has passed both parts of the exam, whichever comes first. (Education Code 35186)

FILING A COMPLAINT

STEP ONE:
1. Complainant shall obtain an official complaint form from the school office.
Complainant shall complete and forward complaint form to the Principal by mail or personal delivery.
2. The Principal will then arrange a meeting with all parties concerned within five (5) working days of notification.
3. The Principal will facilitate conversation and attempt to resolve the complaint.
4. Upon resolution of the complaint, the Principal will write a summary report of the complaint and its resolution within five days (5) working days of the meeting, giving a copy to all parties concerned, original copy is to be filed in the school office and copy forwarded to the Agape district office.

STEP TWO:
If the complaint remains unresolved, each party concerned will submit a summary of the following to the Executive Director:

· A summary of the complaint
· A summary of attempt(s) at resolution
· Copy of completed Uniform Complaint Form

1. The Principal will then write a summary of his/her attempt(s) at resolving the complaint and submit all documentation to the Executive Director / Superintendent
2. The Executive Director / Superintendent will then arrange a meeting with the Principal and all parties concerned within five (5) working days of the first written complaint from submitted.
3. The Executive Director / Superintendent and the Principal will review the written accounts, facilitate conversation, and attempt to resolve the complaint.
4. Upon resolution of the complaint, the Executive Director / Superintendent will write a summary report of the complaint and its resolution within five (5) working days of the meeting, giving a copy to all parties concerned and file the original in the school office and forward a copy to the Agape district office.

STEP THREE:
If the complaint remains unresolved, The Executive Director / Superintendent will arrange a Uniform Complaint Procedure (UCP) Hearing with the Chair of the Board of Directors.
This UCP Hearing is to be scheduled in an open session meeting of the Board. This hearing will take place within thirty- (30) days of the meeting, in Step Two.

1. At least ten (10) working days prior to the open session hearing, the Board Designee and Principal will submit to the Board of Directors all information regarding the complaint for Board Review and to be placed on Board Agenda.
2. The Board of Directors will review all documentation and hear from all parties concerned, after which the Board will take final action(s) within five (5) working days to resolve the complaint.
3. The Board will give written notification of the action(s) taken to all parties concerned within the same five (5) working days, and file the original in the school office and forward a copy to the Agape District Office.